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1LINK Reassures Customers Amid Reports of ATM and Mobile Banking Disruptions
Recent media reports have highlighted concerns regarding potential disruptions in ATM services and mobile banking across Pakistan. Addressing these concerns, 1LINK, a leading payment system in Pakistan, has assured customers and stakeholders that its services are fully operational, offering uninterrupted access 24/7.
Official Statement from 1LINK
In an official press release, 1LINK emphasized that all banking touchpoints—including ATMs, mobile apps, internet banking, point-of-sale terminals, and agent networks—are functioning without any interruptions. “Our valued customers are informed that all banking touchpoints, including ATMs, mobile apps, internet banking, point-of-sale terminals, and agent networks, are fully operational on 1LINK products, with transactions proceeding at their usual pace,” the statement read.
Brief Service Degradation and Swift Restoration
1LINK acknowledged a brief period of service degradation that occurred yesterday evening, which may have affected some customers. However, the company swiftly restored transactional services, ensuring minimal disruption. Most customers who initially experienced service denial have since successfully completed their transactions, reaffirming the reliability of 1LINK’s infrastructure.
Surge in Transaction Volumes
Highlighting the robust performance of its network, 1LINK noted that yesterday’s transaction volumes exceeded the daily average for 2024. The company anticipates a similar trend today, with single-day transactions expected to surpass 5 million, amounting to an impressive Rs. 160 billion across interoperable ATMs and Interbank Funds Transfers (IBFTs). This surge in transaction volumes underscores the trust and confidence that banking customers place in 1LINK and its member banks.
1LINK’s Commitment to Seamless Banking Services
The recent events have demonstrated the resilience of 1LINK’s infrastructure, which continues to support the financial needs of millions of customers across Pakistan. By providing uninterrupted services and handling a surge in transactions, 1LINK has reinforced its commitment to ensuring a seamless banking experience for all its users.
