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The National Electric Power Regulatory Authority (NEPRA) is launching a new mobile application, “NEPRA Aasaan Approach,” which is designed to enhance the resolution of electricity-related complaints. Scheduled for official release tomorrow, this app aims to provide a user-friendly platform for consumers to report and address various issues with their electricity service.
The “NEPRA Aasaan Approach” app will enable users to easily submit and track complaints about problems such as power outages or overbilling. By utilizing this app, NEPRA hopes to offer a more efficient and timely resolution process for consumers.
This initiative is part of NEPRA’s broader commitment to leveraging technology to improve customer service. The app will offer multiple channels for reporting complaints, ensuring that consumers across Pakistan have an accessible and effective means of addressing their issues.
The introduction of this app is expected to significantly enhance consumer satisfaction by providing a transparent and responsive service experience. By integrating modern technology into its operations, NEPRA aims to better manage and resolve consumer grievances in the electricity sector.
Overall, NEPRA’s new mobile application represents a notable advancement in the modernization of complaint management within the electricity industry, promising to deliver a more efficient and user-friendly service for Pakistani consumers.
