Introduction:
Virgin Atlantic, after two years of operations, has decided to suspend its flight operations between London Heathrow and Pakistan. The airline expresses regret for any inconvenience caused and hopes to resume its services in Pakistan in the future. Affected customers will be given options for rebooking or a full refund.
Initial Operations and Expansion in Pakistan:
Virgin Atlantic began its operations in Pakistan in 2020, offering seven weekly flights between London Heathrow, Lahore, and Islamabad. Initially, the airline operated four flights from Manchester and three from London Heathrow. The operations were later expanded, focusing solely on London Heathrow with three weekly flights.
Decision to Suspend Operations and Apologies:
In February, Virgin Atlantic announced its decision to halt its operations in Pakistan and offered apologies for any inconvenience caused to its customers. The airline expressed gratitude to its customers, teams, partners, and authorities for their support over the past two years. The services provided by Virgin Atlantic were well-received by passengers in London.
Hopes for Future Operations:
During an event, COO/Airport Manager Sued Aftab Gilani expressed his gratitude to the Virgin Atlantic team for providing world-class air travel services. He also expressed hope that Virgin Atlantic would resume its operations in Pakistan soon.
Reviewing the Flight Network and Changes:
Virgin Atlantic spokesperson mentioned that the airline reviewed its entire network and decided to make changes. As they ramp up their flying program in 2023, they have made the decision to suspend services between London Heathrow and Pakistan. The spokesperson acknowledged that this decision was not taken lightly and apologized for any inconvenience caused.
Refunds and Customer Options:
Virgin Atlantic assured affected customers that they would be contacted to discuss their options, which include rebooking (if applicable) or a full refund. Customers who made bookings through third parties or agents were advised to contact them to discuss their options, as the company is liable for refunds.
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Conclusion:
Virgin Atlantic has temporarily suspended its flight operations between London Heathrow and Pakistan after two years of service. The airline expresses regret for any inconvenience caused and extends gratitude to customers, teams, partners, and authorities for their support. The decision to suspend operations was made after a review of the flight network, and the airline hopes to resume services in Pakistan in the future. Affected customers are offered options for rebooking or a full refund, and the company is committed to addressing refunds for those who made bookings through third parties or agents.